Membership Management

After someone joins, they manage billing, tiers, and email preferences from your fan portal — not from your creator dashboard. This page explains what members see on My Membership and My Subscriptions, and how those controls compare to actions you take in the Membership Hub or Wallet.

Program content (posts, classroom, messages) lives on My Membership too but is covered in Membership portal. Here the focus is account controls: money, tier, cancel paths, and emails.

Creator plan required

Paid membership billing requires Flo Payments — Connect payments.

Two portal areas members use

Area	Path	Best for
My Membership	`https://myflo.link/{your-username}/portal/membership`	Your program: tier, benefits, renew date, Cancel membership, email toggles, Switch tier
My Subscriptions	`https://myflo.link/{your-username}/portal/subscriptions`	Every ongoing Flo subscription tied to their account — membership renewals, product payment plans, course subscriptions

Both appear in the portal sidebar for signed-in fans. My Membership only shows when they have an active (or past due) membership with you.

Two cancel buttons — different results

A paying member may see Cancel membership on My Membership (keeps access until period end) and Cancel subscription on My Subscriptions for the same program (stops billing immediately). Support members to use the right screen — Cancel paths below.

How members open these pages

Sign in
https://myflo.link/{your-username}/login — Google or magic link.
Sidebar
My Membership (members only) and Subscriptions (always listed).
Home shortcut
My Membership card on portal Home when they are a member — Posts, chat, billing, and benefits.

If you hid library sections in Fan Hub, Subscriptions still appears — it is not controlled by Courses / Products / Bookings toggles (Portal visibility).

My Membership — membership card

The top membership pass summarizes their program.

Element	What it shows
Program name	Your membership name
Tier	Tier name and color; optional member level name if you use gamification
Benefit bullets	Checklist from the tier’s What's included
Renews or Ends	Next billing date while active; Ends when they have scheduled cancellation
Price	Amount and interval (for example `$29 / month`) when on a paid recurring price
Member since	Join date on the card hero
Switch tier	Shown only when status is Active and the program has more than one tier — opens a tier picker with proration preview
Status pill	Active, Payment failed (past due), Paused, or Cancelled

Billing section (paid recurring)

When Flo has a saved subscription for their membership row:

Control	When it appears	What it does
Update payment method	Active billing (not Past due)	Opens Stripe’s billing page in the browser so they can fix card details
Cancel membership	Active billing, not already cancelled locally	Schedules cancel at period end — confirm names the end date

After they confirm Cancel membership, the page shows:

Membership cancelled — access continues until [date].

Flo does not cut off access immediately on this path — it matches Membership Hub → Members → Cancel memberships for paid members (Pause & cancel).

Status	What members see in Billing
Past due	Payment failed banner with Update payment method — Cancel membership may show but only works when status returns to Active
Paused	Yellow Membership paused banner — billing on hold; they keep access until you Resume in hub settings
One-time, free, or manual join (no subscription row)	To change or cancel this membership, contact support or refer to your subscription confirmation email. — no self-serve cancel button

Notifications (email preferences)

Under Notifications, members toggle:

Switch	Meaning
Email me new posts	Flo emails when you publish a new membership post (if enabled on your side)
Email membership announcements from creator	Flo emails for membership-targeted broadcasts

Changes save immediately per program.

Member directory

When you enable the directory and the member is Active, a Browse members link opens the opt-in member list for that program.

Referrals

If you run Referrals, members can copy a personal referral link from the membership page (below the main card).

My Subscriptions — all billing relationships

URL: https://myflo.link/{your-username}/portal/subscriptions

Page subtitle:

View active subscriptions and open Stripe to update payment methods, invoices, and billing details.

What appears in the list

Flo lists rows from the fan’s customer subscriptions — including:

Type	Name on the card
Membership renewal	Your program name
Product subscription or payment plan	Product name
Course subscription	Course title

Each card includes:

Field	Content
Status badge	Active, Trial, Past due, Paused, or Cancelled
Price	Amount per interval, or `amount × N payments` for payment plans
Next billing	Relative renew time (for example Renews in 12 days) — or Cancelled / Paused
Trial ends	Extra row when status is Trial
Progress	For payment plans — `2 of 6 payments`
Creator name	Your display name when available

Cancelled subscriptions move to a Cancelled section at the bottom (faded).

Actions on an active row

Button	Behavior
Manage billing & payment	Opens Stripe’s customer portal — invoices, payment method, billing details. Button shows Opening… while loading.
Cancel subscription	Browser confirm: Cancel your subscription to [name]? This cannot be undone. — then billing stops immediately in Stripe

Past due rows show a warning: Your last payment failed. Please update your payment method to keep access. — use Manage billing & payment.

Empty state

Copy	Link
No subscriptions yet — When you subscribe to a product or course, it will appear here.	Browse products → your public Flo page

Membership-only fans with a recurring price still see a row here and controls on My Membership.

Cancel paths (members vs creators)

Use this table when supporting “I cancelled but still have access” or “I still got charged.”

Who	Where	Paid recurring effect	Access
Member	My Membership → Cancel membership	Cancel at period end	Until period end
Member	My Subscriptions → Cancel subscription	Immediate stop in billing	May end sooner than period end
You	Hub → Members → Cancel memberships	Period end for paid	Until period end
You	Wallet → Subscriptions → Cancel	Immediate	Ends when billing syncs

Guide members to My Membership for a soft cancel

If they want to finish the month they paid for, point them to Cancel membership on My Membership, not Cancel subscription on My Subscriptions.

Free, gifted, and one-time members cannot self-cancel billing on My Membership — you cancel from the hub (Pause & cancel).

Failed payments (past due)

When a renewal fails, status becomes Past due. Members usually still have access while Flo retries billing (Billing & dunning).

Where	What they should do
My Membership	Payment failed banner → Update payment method
My Subscriptions	Warning on the row → Manage billing & payment

You see Past due in Membership Hub → Members and Wallet → Subscriptions. Flo emails members on a reminder schedule (day 1, ~3, ~7) unless you change grace settings.

Switch tier (member self-serve)

Rule	Detail
When available	Status Active and at least two tiers in the program
How	Switch tier on the membership card → choose tier and price → confirm
Billing	Flo previews proration in the modal, then updates their subscription
After success	Page reloads with the new tier

Paused, past due, or cancelled members cannot switch from the portal until status is Active again.

Tier changes you make as creator (comp moves, hub tools) are separate — Manage members.

What members cannot do in the portal

Action	Who does it
Pause billing	You — Membership Hub → Settings → Members → Pause (Pause & cancel)
Refund a charge	You — Wallet or support workflow
Change benefit bullets	You — tier editor; members only read them
Grant Classroom access	You — Hub → Classroom
Remove access immediately (paid, keep-until-period-end cancel)	You — Wallet → Cancel if you need billing to stop now

Creator preview vs live member

	Creator preview	Live member
Billing buttons	Disabled or sample — banner explains preview
Email toggles	Not saved in preview
Subscriptions list	Empty
Referral link	Placeholder in preview

Test billing with a real sign-in or a test tier checkout — Portal preview.

Supporting common questions

Member says	Check
“I cancelled but still see the program”	Which button? Period-end cancel keeps access until Renews/Ends date
“I was charged after cancel”	My Subscriptions immediate cancel vs My Membership period end
“No Cancel button”	One-time / free / manual — they need you or email instructions
“Card failed”	Past due — Update payment method; your grace period in hub settings
“Billing paused but I still have access”	Paused is intentional — you resume when ready
“Wrong tier”	Switch tier if active and multiple tiers exist
“No emails for posts”	Their Email me new posts toggle; your post notifications setup

Troubleshooting (creator view)

Issue	What to check
Member used wrong cancel path	Compare cancel table; read Ends date on membership card
Cancel membership errors	Status must be Active; needs a linked subscription row
Stripe portal will not open	Flo Payments connected; fan signed into your portal
Duplicate membership + subscription rows	Normal for recurring — same billing, two UIs
Switch tier missing	Only one tier, or status not Active
Notifications still off after they enabled	They must toggle on while signed in; check membership id
They expect pause self-serve	Only you can pause — explain in support reply

What's next?

Membership portal — feed, classroom block, and daily member experience
Pause & cancel — creator pause, hub cancel, and emails
Billing & dunning — failed payments and grace period
Fan library — My Courses, My Products, My Bookings
Manage members — your view of the same people
Wallet overview — creator-side subscriptions and payouts

On this page