Community Overview

Community is the default tab when you open the Membership Hub. It is your member feed: publish updates, attach media, organize posts by category, limit who can read each post by tier, and see reactions and comments in one place.

Creator plan required

You need Creator or above.

Open Community

Open the hub
Dashboard → Memberships → your program → Open hub.
Community tab
The hub opens on Community by default. If you switched tabs, click Community in the left navigation.

Desktop for composing

On phones or narrow windows, the composer shows a note that creating posts is not available on small screens. Use a desktop browser to write posts with attachments.

What you see on the Community tab

The screen has three main areas:

Stats across the top, feed in the center, program summary on the right — same layout as the live Community tab.

Total members

Active subscribers

New this month

Joined this month

Active this week

Engaged recently

MRR

Monthly recurring revenue

Main column

Composer, filters, and post feed

New post dialog, type filters, category chips, and post cards

Right sidebar

Wide screens only

Cover, description, tier breakdown, public link, and settings

Area	What it shows
Top stats	Total members, New this month, Active this week, and MRR
Main column	Composer, filters, and your post feed
Right sidebar (wide screens)	Program cover, description, tier breakdown, public link, and Membership settings

Publish a new post

Click Share something with your members… to open the New post dialog.

Flo shows who is posting and in which program — for example Your name posting in Program name, with your avatar.

Title and body

Field	Detail
Title	Large headline at the top (saved as Untitled if you leave it blank)
Body	Rich text area — links in the body open in a new tab when members read the post

Button	What it adds
Add attachment (paperclip)	Upload a file — images, PDFs, and other files members can open or download
Add link	A link card with a preview when Flo can fetch one
Add YouTube or Vimeo video	Embeddable video (must be a valid YouTube or Vimeo URL)

Uploaded attachments appear in a strip below the body. Remove any item with the trash icon on its thumbnail.

Three icon controls sit beside the attachment tools:

Control	Icon purpose	Options
When to publish	Schedule	Post now or Schedule with Publish at date and time
Who can see this	Audience (people icon)	All members or a specific tier
Category	Topic label	Pick a category you created in settings, or none

Bottom actions

Control	Behavior
Notify members	Checkbox — only when Post now is selected. Sends a new post email to qualifying members when the post goes live
Cancel	Closes without publishing
Post / Schedule post	Publishes now or saves as scheduled

After a successful Post now, Flo shows Post published and adds the post to your feed (and opens the post detail if you just created it).

After Schedule post, Flo confirms with the date and time you chose.

Who can see each post (tier audience)

When composing or editing, open the audience control (Who can see this):

Choice	Feed label	Who reads it
All members	All members	Every active member in this program
A tier name	That tier’s name	Only members currently on that tier

What members experience

Member’s tier	All members post	Tier-only post
Matches the tier	Full post in feed	Full post in feed
Does not match	Full post in feed	Locked card — title snippet and which tier is required; they can upgrade if you offer a higher tier

Align audience with what you promised in tier benefits — Member benefits.

Email notifications

If Notify members is checked when the post first goes live:

All members posts → email goes to all active members (who have not opted out of new-post emails for this program).
Tier-only posts → email goes only to active members on that tier.

Notify members only appears when Post now is selected. If you switch to Schedule, the checkbox hides but the on/off choice stays whatever you last set under Post now (default is on). To send no email for a scheduled post, briefly choose Post now, turn off Notify members, then switch back to Schedule.

Scheduled posts go live automatically within a few minutes of the chosen time. Emails (if enabled) send at that moment.

Post categories

Categories help you and members filter the feed by topic.

Set up categories

Hub → Settings → General → scroll to Post categories.

Action	How
Add	Type a name and add it to the list
Reorder	Move up / Move down on each row
Remove	Delete from the list before saving
Save	Save categories — toast Categories saved.

Description in settings: Group posts by topic. Members can filter the feed by category.

Use categories when posting

Pick a category from the category toolbar icon in the composer, or when editing a post.

Filter your feed

Below the All / Posts / Videos / Files chips, category chips appear when you have at least one category:

Chip	Shows
All categories	Every post (still respects type filters above)
Topic name	Only posts in that category

Members see the same category filters on the portal feed (Latest from [creator]).

Filter the feed (content type)

Chip	Shows
All	Every post
Posts	Posts without video or file attachments (text-first)
Videos	Posts that include a video
Files	Posts that include a file attachment

If nothing matches, Flo shows No posts match this filter.

Post cards in your feed

Each post appears as a card with:

Element	Meaning
Author + time	Relative time (for example 2h, 3d)
Audience	All members or tier name
Draft	Post is not published yet — only you see it in the hub
Scheduled	Goes live [date and time] before it publishes
Pinned	Stays at the top of the feed (one pinned post per program)
Category	Category pill when assigned
Preview	Title, body snippet, and thumbnail if there is media
Like / comment counts	Engagement summary — tap comment to open with composer focused

Click the card (or title area) to open the full post view.

Empty feed

State	Message
No posts yet	No posts yet. Share something above to welcome your members.
Filters hide everything	No posts match this filter.

Open and manage a post

Click any post to open the detail view (modal). You can read the full body, view media in a lightbox, and use the engagement panel (reactions and comments).

Action	What it does
Edit	Change title, body, attachments, audience, category, or schedule (hidden on small screens when read-only mode is on)
Pin post / Unpin post	One post can be pinned at a time — pinned posts sort to the top
Delete	Removes the post permanently

Saving edits refreshes the feed. Scheduling requires a future date and time.

What members see in the portal

Active members open your Fan Hub / membership portal and see Latest from [your name] with the same All / Posts / Videos / Files filters and category chips.

They can	Detail
Read posts they qualify for	Full content, reactions, and comments
See locked tier posts	Teaser with lock icon and required tier — optional Upgrade path
Like and react	Heart on the card; more emoji reactions in the post view
Comment	Thread on each post

They only see published posts — not your drafts or not-yet-live scheduled posts.

Use View live or Preview portal from the hub to check the member experience — Membership Hub overview.

Engagement (reactions and comments)

Feature	Hub (you)	Portal (members)
Quick like	❤️ from the feed card	❤️ from the feed card
More reactions	❤️ 🔥 🙌 😂 😮 in the post view	Same set in the post view
Comments	Read and reply in the post view	Members post comments; you can reply

Full walkthrough: Engagement.

Post statuses (creator view)

Your hub feed can include posts in different states:

Status	What it means	Members see it?
Published	Live in the feed	Yes
Scheduled	Waits until Publish at	No — until it goes live
Draft	Saved but not published	No — creator hub only

Publishing a scheduled post happens automatically shortly after the scheduled time. You can also open a scheduled post and edit the date or publish manually by changing settings in Edit.

Community vs other hub areas

Community	Use instead for…
Classroom	Unlocking full courses and products by tier — Classroom
Live	Streaming events — Live events
Messages	One-to-one DMs — Direct messages

Community posts are great for updates, wins, prompts, and behind-the-scenes content. Classroom is better for structured lessons and file libraries.

Suggested workflow

Set up categories (optional)
Settings → General → Post categories — topics like Announcements, Wins, Q&A.
Welcome post
All members, Post now, optional Notify members — introduce the program.
Tier-exclusive content
Audience → pick a paid tier for VIP updates; locked cards encourage upgrades.
Pin important post
Open post → ⋯ → Pin post — keeps one announcement at the top.
Preview as a member
Preview portal — confirm filters, locks, and media look right.

Troubleshooting

Issue	What to check
Cannot open composer on phone	Use desktop — composition is disabled on small screens
Notify members missing	It only shows for Post now, not when Schedule is selected
Members did not get email	Was Notify members checked? Tier audience? Fans can opt out of new-post emails
Scheduled post not live yet	Wait a few minutes past Publish at; open the post to confirm status
Member sees locked post	They are on a lower tier — expected for tier-gated content
Category chips missing	Add categories in Settings → General and save
Cannot pin two posts	Only one pinned post per program — unpin the other first
Video link rejected	Must be a valid YouTube or Vimeo URL

Quick reference

Task	Where
Write a post	Community → Share something with your members…
Limit to one tier	Composer → audience icon → tier name
Schedule	Composer → Schedule → Publish at
Email on publish	Notify members (with Post now)
Manage categories	Settings → General → Post categories
Filter feed	All / Posts / Videos / Files + category chips
Pin a post	Post detail → ⋯ → Pin post
Delete a post	Post detail → ⋯ → Delete

What's next?

Community posts — composer and editing in depth
Engagement — reactions, comments, and moderation
Member benefits — align posts with tier promises
Classroom — courses and downloads by tier
Membership Hub overview