Reactions & Comments
Every published community post members can read includes a reactions row and a comments thread. You use the same tools in the Membership Hub (as the host) and in the Fan Hub portal (as a member would).
For writing and scheduling posts, see Community posts. For feed layout and filters, see Community overview.
Creator plan requiredYou need Creator or above to moderate comments in the hub. Members need an active membership and access to the post (not locked behind a higher tier).
Related: Community posts · Leaderboards · Membership Hub overview.
Where engagement appears
| Place | What you see |
|---|---|
| Feed card | ❤️ count, comment count, optional reaction pills, Report (portal) |
| Post detail (hub or portal) | Full reaction picker, comment thread, and Write a comment… box |
Open a post by clicking its card, or tap the comment control on a card to jump straight to the comment box.
Reactions
Flo supports five reactions on each post:
| Emoji | |
|---|---|
| ❤️ | Heart |
| 🔥 | Fire |
| 🙌 | Hands |
| 😂 | Laugh |
| 😮 | Surprised |
Members can add more than one reaction on the same post (for example ❤️ and 🔥). Tapping the same emoji again removes that reaction.
The heart count on the feed is the number of ❤️ reactions. Other emoji totals appear as small pills under the reaction row when at least one person has used them.
Quick heart from the feed
On a feed card, tap ❤️ to add or remove your heart without opening the full post. The count updates on the card.
All reactions in the post view
Inside a post, use the ❤️ control at the top of the engagement section:
| Device | How to pick another emoji |
|---|---|
| Desktop (mouse) | Hover the heart briefly — a strip of all five emoji appears above it |
| Phone / tablet | Press and hold the heart — a React sheet slides up from the bottom |
Tap any emoji in the strip or sheet to toggle it on or off. Tap ❤️ alone for a fast heart without opening the picker.
Reaction summary pills
Below the heart and N comments line, Flo lists pills such as ❤️ 12 · 🔥 3 for emoji that have at least one vote. Your own reactions are highlighted so you can see what you picked.
Comments
Write a top-level comment
At the bottom of the post detail view:
| Element | Detail |
|---|---|
| Avatar | Your profile image |
| Field | Write a comment… |
| Button | Comment (enabled when the field is not empty) |
Comments are plain text — line breaks are kept. There is no rich formatting in comments.
| Limit | Detail |
|---|---|
| Minimum | At least one character — empty comments cannot be posted |
| Maximum | Very long comments are capped (thousands of characters) — if you hit the limit, Flo asks you to shorten the text |
Reply to a comment
On a top-level comment (not on a reply):
| Step | Detail |
|---|---|
| Click Reply | Opens a box Reply to [name]… |
| Write and Reply | Your reply appears indented under that comment |
| Cancel | Closes the reply box without posting |
One level of replies only — members can reply to a top-level comment, but cannot reply to someone else’s reply.
The Reply label can show a count, for example Reply · 2, when replies exist.
Host badge
When you (the program owner) comment on your own post, your name shows a Host badge so members can spot official answers.
Empty and loading states
| State | Message |
|---|---|
| Loading | Loading comments… |
| No comments yet | No comments yet. |
Engagement on locked (tier-gated) posts
Members who do not have the required tier see a locked teaser in the feed — not the full post. They cannot react or comment until they upgrade and can open the full post.
You can still react and comment on your own posts in the hub regardless of tier settings.
What you see as the creator (hub)
In the Membership Hub, open any post you can read. Below the post body you get the same reaction and comment UI, plus moderation tools on other people’s comments.
Moderate a comment
Hover a comment (or tap ⋯ on touch devices) to open the menu:
| Action | What it does |
|---|---|
| Hide comment | Removes it from the thread for everyone — the comment is not deleted from Flo’s records, but members no longer see it |
| Delete comment | Asks Delete this comment permanently? — removes the comment and any replies under it for good |
There is no Edit comment for you or members — use Hide or Delete if something needs to come down.
After you hide or delete, the comment count on the post updates.
Report a post (feed)
On feed cards, Report appears on the right side of the reaction row (hub feed and member portal). Use it when previewing as a member or when reviewing flagged content.
Reporting a post (not a comment) opens a short list of reasons, for example:
- Explicit or adult content
- Spam or misleading
- Harassment or abuse
- Illegal activity
- Impersonation
- Other
Pick a reason and submit. Flo stores the report for review.
Comment reports (members only)
In the portal, members see ⋯ on other people’s comments (not on their own) with Report. After they report, Flo shows Comment reported. We will review it shortly.
You do not get an automatic inbox for each report — use moderation on comments you can see in the hub.
What members see (Fan Hub)
| They can | Detail |
|---|---|
| React | Same five emoji; heart on feed; hover or long-press for more |
| Comment | Write a comment… on posts they can fully read |
| Reply | One level under a top-level comment |
| Report | Report on posts (feed) and on others’ comments |
They must be signed in as a fan. If they are not logged in, engagement actions ask them to sign in.
Leaderboards and points (optional)
If your program uses Leaderboards, member activity on posts can add points toward rankings — for example commenting, reacting, or liking. Points are awarded per post (not every time someone toggles an emoji on and off).
As the creator, your own hub actions use your creator account for counts, separate from a fan test account you might use in Preview portal.
Hub vs portal — quick comparison
| Feature | You in Membership Hub | Members in portal |
|---|---|---|
| ❤️ on feed card | Yes | Yes |
| Full emoji picker in post | Yes | Yes |
| Comment / reply | Yes | Yes |
| Host badge on your comments | Yes | N/A (they see your badge) |
| Hide / Delete comment | Yes | No |
| Report comment | No (you moderate instead) | Yes, on others’ comments |
| Report post | On feed when testing portal | Yes |
Suggested workflows
Pin a discussion prompt
Publish a short question post
Ask one clear question in the body — Community posts.
Pin it
⋯ → Pin post so it stays at the top of the feed.
Reply as Host
Comment on your own post so members see a Host answer model.
Clean up spam or harassment
Open the post
Click the post from your hub feed.
Moderate
Hover the comment → Hide comment (quick) or Delete comment (permanent, including replies).
Optional
Use Report reasons as a guide for what violates your community norms; delete repeat offenders’ comments.
Test the member experience
Preview portal
Preview portal from the hub — Membership Hub overview.
React and comment
Sign in as a test member if needed; try heart, emoji strip, comment, and reply.
Return to hub
Confirm counts and your moderation menu on the same post.
Troubleshooting
| Issue | What to check |
|---|---|
| Like count looks wrong after refresh | If you are logged in as both creator and a test fan in one browser, use separate browsers or profiles — Flo ties reactions to the active account |
| Cannot add a reaction | Are you signed in? Is the post published and visible to you (not locked)? |
| Emoji strip does not appear | On desktop, hover the heart; on mobile, long-press the heart |
| Comment button disabled | Type at least one character in Write a comment… |
| Cannot reply to a reply | Only one reply level is supported — reply to the original top-level comment |
| Replies to replies are not supported | Same — reply to the parent comment, not a nested reply |
| Hide vs Delete | Hide removes from view; Delete is permanent and removes replies too |
| Member cannot comment on a post | They may see a locked tier-gated card — they need the right tier |
| Edit missing on phone | Post editing is desktop-only; reading comments works on mobile |
| No Report on a comment in hub | Expected — creators use Hide / Delete; Report is for members in the portal |
| Comment too long | Shorten the text — Flo enforces a maximum length |
Quick reference
| Task | Where |
|---|---|
| Heart a post from feed | Tap ❤️ on the card |
| More emoji | Open post → hover or long-press ❤️ |
| Comment | Post detail → Write a comment… → Comment |
| Reply | Reply under a top-level comment → Reply |
| Hide a comment | Hub → hover comment → ⋯ → Hide comment |
| Delete a comment | Hub → ⋯ → Delete comment |
| Jump to comments | Tap comment count on feed card |
| See member view | Preview portal |
| Points from activity | Leaderboards (if enabled) |
What's next?
- Community posts — compose, schedule, and tier-gate posts
- Community overview — feed, filters, and sidebar
- Leaderboards — points and rankings
- Member benefits — tie tier access to what members can engage with