Classroom
Classroom is where you attach courses and products from your Flo library to a membership program. Members who qualify see them under Included in Your Membership in the Fan Hub and can open lessons or downloads without buying those items again.
This is how you deliver perks you promised in tier benefit bullets — Member benefits.
Creator plan requiredYou need Creator or above and an Open hub membership program.
Related: Membership Hub overview · Create a tier · Courses overview · Products overview.
What Classroom does (and does not do)
| Classroom does | Classroom does not |
|---|---|
| Unlock published courses for active members | Replace creating courses — build them under Dashboard → Courses first |
| Unlock active products (downloads and similar) | List course-style products — those use the Courses area instead |
| Scope access to all tiers or one tier | Change tier scope after adding — remove and add again with a new scope |
| Show a grid of what is attached to this program | Delete your course or product — Remove only detaches it from this membership |
Benefit bullets on a tier are marketing copy. Classroom is the access switch Flo checks when a member opens a course or download.
Open Classroom
Open the hub
Dashboard → Memberships → your program → Open hub.
Go to Classroom
In the left navigation, click Classroom.
You will see a short description — Courses and products your members get access to — and an Add content button.
What you can add
The Add classroom content panel pulls from your existing Flo library.
Courses
| Requirement | Why |
|---|---|
| Published status | Only published courses appear in the picker |
| You own the course | It must be under your Dashboard → Courses account |
Members open entitled courses from View → in the portal, which leads to the course player (/yourname/courses/.../learn).
Products
| Requirement | Why |
|---|---|
| Active on your catalog | Inactive products do not appear in the picker |
| Not a course-style product | Flo excludes products wired as courses — use Courses for lesson-based content |
Members open entitled products from Download →, which goes to My Products in the portal.
Create the asset first
Classroom only links content you already built. Create and publish the course or product, then return to Classroom → Add content.
Add content — step by step
Click Add content
Add content (top right) or Add your first item on an empty Classroom.
Search your library
The slide-over title is Add classroom content. Subtitle: Published courses and active products from your library. Use Search by title… to filter.
Choose tier scope
Next to each row, open the dropdown:
- All tiers — every active member in this program (default)
- A tier name — only members on that tier
Click Add
Flo attaches the item and adds a card to your Classroom grid. The item disappears from the picker so you cannot add the same scope twice.
Empty picker messages
| Message | Meaning |
|---|---|
| All your published courses and products are already in this classroom. | Everything linkable is already attached — nothing left to add |
| No matches for that search. | Try a different title |
| This item is already in the classroom. | You already added that course or product with the same tier scope |
Tier scope explained
When you add an item, you choose who gets access:
| Scope in dropdown | Label on Classroom card | Who gets access |
|---|---|---|
| All tiers | All tiers | Every active member in this program, on any tier |
| Supporter (example) | Supporter only | Only members currently on that tier |
Rules Flo applies:
- The member must be active on this membership (not cancelled or expired).
- Their current tier must match a tier-only row, or there must be an All tiers row for that course or product.
- Changing tiers later updates what they can open — Classroom always uses their current tier.
Simple pricing (no named tiers)
If your program uses Simple (no tiers) pricing in settings, the dropdown may only offer All tiers. Every member on the program shares the same access list.
Building a tier ladder
A practical pattern for free + paid levels:
| Item | Tier scope | Who sees it |
|---|---|---|
| Intro course | All tiers | Everyone including free |
| Full course library | Paid tier only | Members on that paid tier |
| Bonus templates (product) | Top tier only | VIP members only |
Put narrower scopes on higher tiers. Use All tiers only for content you truly want everyone to see.
Benefit bullets vs Classroom
If a tier bullet says Full archive but the course is scoped to VIP only, lower-tier members will not see it. Align bullets with Classroom scope — Member benefits.
Your Classroom grid
After you add items, each appears as a card.
| On the card | Meaning |
|---|---|
| Cover image or letter tile | Course or product artwork |
| Published / Draft (courses) | Course status — Draft courses stay listed here but members only see published courses in the portal |
| Active / draft styling (products) | Whether the product is still active on your catalog |
| All tiers or Tier name only | Who you granted access to |
| Edit course / Edit product | Opens the course or product editor in a new area of the dashboard |
| X (remove) | Detaches from this membership only — does not delete the course or product |
If Flo cannot load full details, the card says Could not load full details. Remove and re-add this item if the problem persists.
What members see
On the member portal (Fan Hub), qualifying members see a section titled Included in Your Membership.
| Type | What they click | Where it goes |
|---|---|---|
| Course | View → | Course player for that program |
| Product | Download → | My Products for your page |
If they have no entitled courses or products, the section is hidden.
Use View live or Preview portal from the hub to check the list as a member would — Membership Hub overview.
Already bought separately?
If someone already purchased a course or product, they keep that access through their purchase. Classroom access is additional for members — it does not remove a prior sale.
When a member first opens an entitled course, Flo can create their course enrollment automatically so progress tracking works.
Remove or change access
| Goal | What to do |
|---|---|
| Stop including an item | Click X on the card (Remove from classroom) |
| Change which tier sees it | Remove the card, then Add content again with the new tier scope |
| Swap the course | Edit the course in Dashboard → Courses, or remove and link a different course |
Removing from Classroom takes access away for future portal visits. It does not refund members or delete enrollments from old direct purchases.
Before members can use Classroom content
| Check | Why it matters |
|---|---|
| Program is Active (not Draft) | New signups and a clear live offer |
| Member joined and is active | Cancelled members lose entitlement access |
| Course is published | Unpublished courses do not show in the member portal list |
| Product is active | Inactive products do not show for members |
| Tier scope matches their tier | VIP-only content is invisible to lower tiers |
| Benefit bullets match what you attached | Reduces confusion and support tickets |
Classroom vs selling on your page
| Sell on your Flo page | Include in Classroom | |
|---|---|---|
| Who pays | Anyone checking out on a block | Members as part of their subscription |
| Where you set it up | Builder block + product/course pricing | Hub → Classroom |
| Best for | One-time buyers, public offers | Recurring membership value |
You can use both: sell a course publicly and include it for VIP members in Classroom.
Troubleshooting
| Issue | What to check |
|---|---|
| Course missing from Add content | Is it published? Already added to this Classroom? |
| Product missing from picker | Is it active? Is it a course-style product (use Courses instead)? |
| Member says they cannot open a course | Classroom tier scope, their current tier, and course still published |
| Card shows Draft but members saw it before | Publish the course again — members only see published items in the portal |
| This item is already in the classroom | Same item and same tier scope — pick a different tier or remove the existing card |
| Section empty on portal preview | No items added, or member’s tier does not match any scope |
| Picker says everything is already added | All linkable courses/products are attached — remove one to re-add or adjust |
Quick reference
| Task | Where |
|---|---|
| Attach a course or product | Hub → Classroom → Add content |
| Limit to one tier | Tier dropdown → tier name (shows as Tier name only on card) |
| Give every member access | Tier dropdown → All tiers |
| Edit the underlying content | Edit course / Edit product on the card |
| Detach from membership | X on the card |
| Preview member view | View live / Preview portal |
| Promise vs deliver alignment | Member benefits |
What's next?
- Membership Hub overview — Community, Messages, Live, and Settings
- Member benefits — bullets vs real access
- Create a tier — pricing and tier names used in scope dropdowns
- Courses overview — build and publish lessons
- Products overview — digital downloads and catalog