Booking Holds in Wallet

If you sell paid Book a Session offers, part of your Wallet balance may be set aside until each session has passed. The sale still counts as income — Flo just will not include that portion in Pay out or your scheduled bank transfer until the hold clears.

This page is the Wallet view of that rule. For booking policy, timing examples, and cancellations, see Booking payout hold.

Paid bookings only

Free sessions never create a booking hold. Products, courses, and memberships use normal Pending and Available rules only — Wallet balances.

What you will and will not see

Flo does not show a fourth balance card labeled “Booking hold.”

Place in Wallet	What it shows
Overview → Available to withdraw	Your full cleared balance — can include paid session money still on hold
Overview → Pending	Settlement wait only (~7 or ~2 days) — not booking hold
Overview → All-time earnings	Lifetime recorded earnings — unchanged by hold logic
Overview → Recent sales	Paid bookings listed like any other sale
Earnings → Pay out	Only what Flo can actually send after booking holds (and fees)
Payouts → scheduled run	Same — uses payable balance, not the full Available figure

So the most common clue is: Available looks healthy, but Pay out is lower or disabled while you have upcoming paid sessions.

Why Available and Pay out can disagree

Think of Available as “cleared in your payments account.” Pay out uses that number minus booking holds (and other payout rules).

Piece	Included in Available card?	Counted toward Pay out / Friday payout?
Product sale (cleared)	Yes	Yes (if above minimum, no dispute, etc.)
Paid booking (cleared, session still upcoming)	Often yes	No — until hold clears
Paid booking (session done + ~24h buffer)	Yes	Yes
Money still in Pending	No — separate card	No

Do not confuse the two “holds”

Pending = settlement delay before money becomes Available.
Booking hold = money may already be Available but still blocked from payout.
Payout hold on Your payout plan = your account’s 7-day / 2-day settlement tier label — not per-session booking hold.

How much is held

For each paid booking, Flo sets aside your earnings after Flo’s fee on that charge — not the fan’s full checkout price.

Example	Fan pays	Rough hold until release
One paid session	$100	About $94 (after Flo fee) until the session window passes

The hold total on your account is the sum of all paid sessions still in their hold window. Three upcoming paid bookings means three amounts added together.

When money leaves the hold (Wallet impact)

Event	Effect on Pay out
Session start + about 24 hours	That session’s share can count toward the next eligible payout (Flo checks once per day)
You or fan cancels the booking	Hold on that session clears right away; paid cancels also trigger fan refund — Cancellations
Fan reschedules	Hold follows the new session start time — check Dashboard → Monetize → Bookings

Buffer is measured from session start time, not session end. A 90-minute call still unlocks based on start + ~24 hours.

Until the hold clears, that earnings slice stays out of Pay out even if it already appears under Available.

Two waits on the same booking (Wallet timeline)

Paid sessions often hit settlement and booking hold at the same time:

Stage	Wallet card	Can pay out this session’s earnings?
Fan pays	Pending rises	No
Settlement finishes (~2 or ~7 days)	Moves to Available	Still no — booking hold active
Session starts	Usually no card change	Still no
~24 hours after session start	Hold clears (daily check)	Yes — toward next payout
Your payout day (e.g. Friday)	Bank transfer	Yes — if above minimum and fees

For a full walkthrough with dates, see Booking payout hold. For Pending → Available on all sales, see Wallet balances.

Example: why Pay out is $200 less than Available

Your Wallet	Amount
Available	$1,200
Upcoming paid booking (net earnings)	$200 still on hold
Pay out eligible (before fees)	About $1,000

The $200 still counts in Available and in Recent sales, but Flo excludes it from withdrawal until that session passes the hold rules.

Plan around booking holds

Tip	Why
Open Bookings → Appointments	See upcoming paid sessions and dates — Managing bookings
Do not rely on Available alone before payroll	Subtract mentally for sessions not yet held-released
Heavy booking weeks	More balance stays non-payable until each session clears
After you cancel a paid session	Hold drops immediately; refund reduces earnings — Payout hold

Product launches and membership revenue are not subject to this hold — only paid Book a Session charges.

Holds vs refunds and disputes

Situation	Wallet
Cancel paid booking	Hold released; fan refunded when payment on file; Available and all-time earnings adjust
Dispute on a booking charge	Separate from booking hold — may show under Disputes on Overview
Free booking cancel	No hold was ever applied

Troubleshooting

What you see	Likely cause	What to do
Available $800, Pay out ~$500	One or more paid upcoming sessions	Check Bookings → Appointments; wait until after session + buffer
Sale in Recent sales but can’t pay out	Still Pending, or on booking hold, or below $10 minimum (USD)	Check Pending card and session date
Hold seems late to clear	Daily release — often the next calendar day after 24h from start	Normal; see Booking payout hold
Cancelled session still “blocking”	Rare delay; refresh Wallet	Hold should clear on cancel
Only products, still confused	Booking hold applies to sessions only	Compare with Wallet balances

Guide	Topic
Booking payout hold	Full booking-side rules, examples, cash-flow tips
Wallet balances	Available, Pending, All-time earnings
Payout schedule	Friday weekly payouts, settlement tiers
Cancellations	Refunds and fan Manage this booking
Managing bookings	Upcoming paid sessions
Wallet fees	Fees taken from Pay out amount
Wallet overview	Wallet tabs and disputes

On this page