Coupons

Discount codes let you run launches, thank loyal buyers, or test a lower price without editing every product. You create codes in the dashboard, choose how much to take off, and control who can use them and how often.

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Plan limits

Each saved discount code counts toward your limit — active or inactive.

On Free, when you already have 3 codes, New code on the Discount codes panel sends you to Settings → Billing to upgrade. You can delete an old code to free a slot instead.

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Where to manage codes

You can create and edit the same codes from two places. Changes sync everywhere.

Discount codes panel (all products)

1. Open Products.
2. Click Discounts (top of the page).
3. The Discount codes slide-over opens with your full list, usage counts, and New code.

A usage meter at the top shows how many codes you have vs your plan limit on Free.

Discounts on a product

1. Open Products and click the product card → Edit product.
2. Expand Discounts.
3. Codes you add here apply only to that product (you will not see an Applies to picker — Flo locks the scope for you).
4. Add discount opens the form with a Random code already filled in.

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Create or edit a discount code

1. Open the form

   Discounts → New code, or Edit product → Discounts → Add discount / pencil icon on a row.

2. Coupon code

   Type a short code fans will share (letters and numbers only — Flo removes spaces and lower-case as you type). Use Random for an 8-character code. Minimum 3 characters; the field allows up to 20 characters when typing.

3. Discount

   Choose percent (%) or fixed amount ($), then enter the value. The green hint under the field shows what you are offering (for example 20% off the product price or $10.00 off the product price).

4. Applies to (global panel only)

   All products — any eligible one-time checkout for your account, or pick one product from the list (name and price shown).

5. Limits (optional)

   Maximum uses — leave blank for unlimited redemptions, or enter a total cap across all fans. Expiry date — pick a date or leave empty for no expiry (past dates cannot be chosen).

6. Active

   Leave Active on so the code can be used. Turn off to pause without deleting.

7. Save

   Create code or Save changes. If the code already exists on your account, Flo asks you to pick a different one.

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What each field means

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When a code works (and when it does not)

One-time product pricing only

Discount codes apply only when the fan checks out with one-time pricing on that product.

If a product has several price options on the checkout block, the code only applies when the fan selects the one-time option.

Product scope

• All products — valid for any product you sell with one-time pricing, unless you have a more specific code on that product.
• Single product — only that product’s one-time checkout.

Flo checks the code when payment is created. Inactive, expired, or maxed-out codes are rejected.

Minimum price after the discount

Flo cannot charge less than the minimum paid amount for your currency (for example 50¢ on USD — same rule as regular paid products). If a code would drop the price below that floor, Flo charges the minimum instead of $0.

Example: a $1.00 product with 90% off would be 10¢ — Flo charges 50¢ instead.

See One-time pricing for paid minimums.

Order bumps and upsells

Codes apply to the main one-time product price. They do not add a separate discount line on an order bump or post-purchase upsell. See Order bumps & upsells.

Pay what you want display

Pay what you want on a checkout block is display-only — fans still pay the price you set in the product. Coupon rules follow that underlying one-time price.

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How fans use your code today

What still matters while you build your promo:

• Save codes so names, limits, and amounts are ready when checkout supports entry.
• Use percentage discounts when possible — they are straightforward and match the badge on the coupon row.
• Membership join flows do include a Have a coupon code? field for tier discounts (separate from product codes).

When product checkout supports codes, fans will need to apply the code before paying (same idea as membership: enter code → total updates → pay). Codes are not added after a charge completes.

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After someone uses a code

When a one-time purchase completes with a valid code:

1. Flo records the sale at the discounted amount.
2. The code’s use count goes up by one (shown as X uses / max on the row).
3. You see the order like any other sale in Wallet and your product notifications.

Each successful paid checkout counts as one use toward Maximum uses, if you set a cap.

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Reading the coupon list

Each row shows:

Delete a code

Delete opens a confirmation. You must type the exact code to confirm. Deletion is permanent.

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Tips for running a sale

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Troubleshooting

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Quick checklist

1. Flo plan — under 3 codes on Free, or unlimited on Creator+
2. One-time pricing on products you want to discount
3. Code Active, not Expired or Maxed out
4. Applies to matches the product you are promoting
5. Percent or fixed amount saved — badge looks correct
6. Optional max uses and expiry set for the campaign
7. Share the code with your audience — product checkout entry coming to Flo Pay checkout

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Related

• Products overview — catalog, plan limits, Discounts entry points
• Create a product — pricing and Discounts on edit
• One-time pricing — when codes apply, paid minimums
• Pricing overview — subscriptions and payment plans (no product coupons)
• Checkout block — Featured, Minimal, and Card styles
• Order bumps & upsells — add-ons at checkout