Email Domain

Broadcasts and many automatic emails show up in inboxes from an address on your sending domain. You set that up under Settings → Email sending (/settings/email) — in the Advanced group on the settings hub.

This page covers:

• Your default username.myflo.link address
• Connecting a custom hostname (for example notifications.yourbrand.com)
• From name, From email, and Reply-to
• How this differs from your page custom domain

For the legally required footer address, see Physical address. For campaigns and limits, see Broadcasts overview.

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Page domain vs email domain

Flo uses two different “custom domain” ideas:

You can use one, both, or neither — they are configured separately.

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Open Settings → Email sending

1. Go to Settings

   From the dashboard sidebar, open Settings.

2. Choose Email sending

   Under Advanced, open Email sending — Sender identity, domain verification, and footer settings.

The page has three cards:

A dismissible info card explains emails you send (broadcasts) vs automatic emails (receipts, bookings, etc.).

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Default Flo sending address

Every creator gets a personal subdomain:

yourname.myflo.link

(where yourname is your Flo username)

Flo provisions this when your account is set up for sending. Until it is ready, Your sending address may show:

Setting up your email address — usually ready within a few minutes.

When ready, you see:

yourname.myflo.link is active

That means the domain is verified and you can save a From email on it.

Suggested From address

Flo often pre-fills something like hello@yourname.myflo.link. You choose only the part before @ in Sender identity — the domain suffix is fixed to your active sending domain.

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Sender identity

What subscribers see in their inbox — name and addresses.

Allowed characters in the local part: letters, numbers, dots, hyphens, underscores.

Click Save sender identity when you change these fields.

If From email is greyed out

Your sending domain is not verified yet. Finish Your sending address setup first, then return to From email.

Server checks on save

Flo rejects saves when:

• From name or Business address is empty
• From email does not end with your verified active domain (for example saving hello@other.com while active domain is you.myflo.link)

Success toast: Sender identity saved.

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Connect your own sending domain

After your default username.myflo.link address is active, you can connect a hostname you control — for example:

• notifications.yourbrand.com
• mail.yourbrand.com

Use a subdomain, not your bare apex (yourbrand.com), unless your DNS provider supports the record types Flo lists.

1. Enter the hostname

   In Your sending address → Use your own domain, type the hostname only.

   Do not include https:// or paths.

   Placeholder example: notifications.example.com

2. Connect domain

   Click Connect domain. Flo registers the domain and shows DNS rows under What Flo needs from your provider.

3. Add DNS at your registrar

   Log in where you manage DNS (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.). Create each row exactly as Flo shows — Type, Name, and Value.

   Use the Copy button on each row to avoid typos.

4. Confirm in Flo

   Click I've added these entries. Flo checks verification (often minutes; DNS can take up to 24 hours).

   Status while waiting: Checking your domain

5. Verified

   When verification succeeds, Your sending address shows your custom hostname is active, and From email uses @your-custom-domain.

After Connect domain, Flo may show:

After you add what Flo shows below at your registrar, tap I've added these entries.

Typical DNS rows

Flo shows a table with columns Type, Name, and Value. Common entries:

Exact hostnames and values are unique to your domain — always copy from Flo, not from examples in docs.

A short Deliverability tip under the table suggests optional sender guidelines on your main site after verification (advisory only).

Domain format rules

Flo rejects invalid hostnames, including:

One domain per creator

A hostname already verified or being verified by another Flo account cannot be claimed:

• This domain is already verified by another creator
• This domain is already being verified by another creator

If verification fails

Status Could not verify with Try again. Fix DNS to match Flo’s table, then retry with the same or corrected hostname.

Flo may show Updated your setup instructions when you restart setup.

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Switch back to your Flo address

With a verified custom domain active, click Use Flo address instead. Flo removes the custom sending setup and restores your default username.myflo.link address.

You’ll see a message like Back to your default address (yourname.myflo.link).

Your saved From name, Reply-to, and Business address stay on file; update From email’s local part if needed.

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Settings progress status

On the main Settings hub, Email sending shows a status chip:

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What fans see in the inbox

When your domain is verified and From email is saved, broadcasts send as:

Your From name <hello@your-active-domain>

If something is misconfigured, Flo may fall back to a generic pool line like Your Name via Flo until identity and domain are correct — fix Sender identity and verification so mail matches your brand.

Reply-to always uses the address you set (when provided), regardless of the From domain.

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Email appearance by plan

Sending domain setup is the same on Creator, Pro, and Studio. Plan differences affect how styled broadcast emails can look:

Those styling tiers are part of your subscription; Settings → Email sending focuses on who mail is from and which domain sends it. See Broadcast limits and Broadcasts overview.

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Troubleshooting

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Quick reference

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What's next?

• Physical address — footer address required for broadcasts
• Broadcasts overview — send campaigns to subscribers or members
• Broadcast deliverability — inbox placement and warm-up
• Custom domain — your page hostname (Pro+)
• Page & domain — myflo.link handle and SEO
• Billing & plans — upgrade for unlimited sends and full branding