Timezone Settings

Your timezone tells Flo where you work. Every weekly hour, date override, and “is this day open?” calculation uses this zone — not where your fans live.

Fans always see bookable times in their own timezone on your public page. Flo converts between the two automatically, but only if your timezone is set correctly first.

Part of Availability

Timezone lives on Dashboard → Monetize → Bookings → Availability (right column, top card). See Availability overview for the full page.

Where to set it

What	Path
Timezone card	Dashboard → Monetize → Bookings → Availability tab → right column, card labeled Timezone
Save	Save changes (top right of the Availability page) — timezone saves together with weekly hours, buffer, and notice

Helper text under the dropdown:

Clients book in their own timezone — Flo converts automatically. Set yours correctly so your hours calculate right.

The whole Availability page subtitle also reminds you: All times are shown in your configured timezone.

The timezone control

Piece	What it does
Live clock	Shows something like Currently 2:30 PM · GMT−5 — the current time in the zone you selected, so you can confirm it matches your wall clock
Dropdown	Pick your work timezone from Flo’s supported list (see below)
Schedule preview	The mini week chart and summary on the right use the same zone label

Flo does not offer every world city in the dropdown — only the regions below. Pick the closest match to where you actually take calls (usually the city in the label).

Supported timezones in Flo

In the dropdown	Typical use
Eastern Time — New York	US East Coast
Central Time — Chicago	US Central
Mountain Time — Denver	US Mountain
Pacific Time — Los Angeles	US West Coast
Alaska Time	Alaska
Hawaii Time	Hawaii
GMT — London	UK / Ireland (winter GMT)
Central European — Paris	Much of continental Europe
Eastern European — Helsinki	Finland, Baltics, etc.
Gulf Standard — Dubai	UAE / Gulf
India Standard — Mumbai	India
Singapore Time	Singapore, Malaysia, Philippines (same offset)
Japan Standard — Tokyo	Japan
Australian Eastern — Sydney	Eastern Australia
New Zealand — Auckland	New Zealand

The GMT± hint beside the live clock is a quick reference. Flo still applies daylight saving for zones that use it — you do not need to change the dropdown when clocks spring forward or fall back.

Set this before going live

If you never save a timezone, Flo treats your schedule as UTC on the public booking page. That can shift your open hours and confuse both you and fans. See If you have not set a timezone yet below.

Your timezone vs your fan’s timezone

Think of two clocks:

Whose clock	Where it is used
Yours (creator)	Weekly schedule, date overrides, which calendar date is “Tuesday,” Google Calendar busy blocking, Zoom/Google event times
Your fan’s (visitor)	Time chips on your public booking page, the small timezone label on the time picker, fan confirmation emails, fan reminders, fan reschedule page

On your public booking page

Fan picks a date (based on your weekly rules and overrides in your zone).
Fan sees times like 2:00 PM in their browser timezone.
A label on the time step shows their zone (for example America/Los Angeles with underscores shown as spaces).
When they confirm, Flo stores that zone on the booking so emails and fan tools stay consistent.

You edit 9:00 AM – 5:00 PM in Eastern Time. A fan in Pacific Time might see morning slots that look like 6:00 AM their time — that is expected conversion, not a bug.

On your dashboard

View	Whose time you usually see
Availability (weekly grid, overrides)	Your saved timezone
Bookings → Appointments list & calendar	Your browser / computer local time (where you are sitting right now)
Reminder emails to you	Your saved timezone
New booking email to you	Often the fan’s timezone in the time line (same wording fans receive, so you know what they booked)

If you travel often, trust Availability for setting hours, and remember the appointments list follows your laptop clock until you change zones.

What your timezone affects

Feature	Why it matters
Weekly schedule	“Monday 9:00 AM” means Monday morning for you, not for every fan
Date overrides	Override dates follow your calendar day (same timezone as above in the form)
Public bookable dates	Which weekdays appear in the next ~60 days
Open time slots	Start/end windows are built in your zone, then shown to fans in theirs
Google Calendar	Busy times and new events use your zone for the correct local day
Zoom	Meeting start time matches your configured zone
Session reminders (you)	24-hour and 1-hour reminder emails use your timezone
Fan reschedule emails (you)	Old and new times in your timezone

Your timezone is only managed on Bookings → Availability. Flo does not use a separate timezone field under Settings → Profile for bookings.

If you have not set a timezone yet

Flo checks whether you have saved a real timezone on your account.

On Dashboard → Bookings, you may see a purple banner:

Set your time zone in Availability. Until then, your booking slots are calculated as if you were in UTC, which can show the wrong times for you and for visitors.

Action	Result
Set time zone	Opens Availability
×	Dismisses the banner for that browser session

The banner can appear even if the dropdown looks prefilled — until you Save changes, the live site may still use UTC.

Reminder in the page Builder

When you edit a Book a Session block, Flo may show a similar note: Set your time zone in Availability so the live page shows correct slots. Until then, the system assumes UTC. with Open Availability →.

What UTC fallback means in practice

Symptom	Likely cause
Open hours feel shifted by several hours	Timezone never saved — public page used UTC
A fan books “Tuesday afternoon” but you expected Wednesday	Zone mismatch between you and how Flo interpreted the window
Google Calendar blocks the wrong local day	Busy-day boundaries used UTC until you set Availability

Fix: Open Availability, choose your real zone, confirm the live clock, click Save changes, then test your public page.

Daylight saving and travel

Situation	What to do
DST begins or ends	Keep the same dropdown entry (for example Eastern Time — New York). Flo moves with the clocks.
You move permanently	Change the dropdown to your new home zone and Save changes. Review weekly hours if your workday shifted.
Short trip	You can leave Availability on your home zone; fans still book against those hours. Your dashboard appointment list follows your laptop’s local time while traveling.
You work across regions	Pick the zone where most sessions happen, or use date overrides for weeks you are elsewhere

Recommended setup

Open Availability
Dashboard → Monetize → Bookings → Availability.
Set timezone first
Choose your zone and check the Currently … line against a clock on your phone.
Set weekly hours
Build weekly schedule rows — all times are in this zone.
Save changes
Click Save changes and wait for Availability saved.
Test as a fan
Open your live page in a private window (or ask someone in another zone to test). Confirm dates and times look reasonable on both sides.
Connect Google Calendar (optional)
After timezone is correct, connect Google Calendar so busy times align with the same local days.

Troubleshooting

Problem	What to check
Fans see no times on days you thought were open	Weekly schedule off for that weekday, or timezone still UTC
Your 9 AM block shows as afternoon for you in email	New booking notification may display the fan’s local time — compare with reminder emails or your calendar event
Override applied on wrong calendar day	Overrides use your Availability timezone — not the fan’s
Google blocks the wrong day	Fix timezone first, then recheck Google Calendar
Dropdown does not list my city	Choose the nearest region with the same current offset (for example Singapore Time for Manila)
Banner will not go away	Select a zone and Save changes — dismissing × only hides the reminder

Guide	Topic
Availability overview	Full Availability page
Weekly schedule	Hours per weekday in your zone
Date overrides	Exceptions tied to your calendar dates
Buffer and minimum notice	Spacing and advance booking rules
Google Calendar	Busy times and events
Bookings setup	Offers and going live