Contact Support

Before you write in

Check Common issues
Note your username, browser, and steps to reproduce
For payments, include whether Flo Payments shows payouts enabled

Priority support

Pro plan required

Pro includes priority chat support.

Studio plan required

Studio adds a 4-hour response SLA and dedicated onboarding call.

What to include

Topic	Helpful details
Checkout	Product ID, time, buyer email (if consented)
Broadcasts	Broadcast ID, approximate send time
Payouts	Wallet screenshot, payout ID if shown
Domain	Hostname, DNS provider, verification status

Flo Payments verification

Flo cannot override third-party identity decisions made during verification. Use the prompts inside Settings → Flo Payments and complete every requested step in the setup flow.

Legal & abuse

Report abuse per links in Flo's Acceptable Use policy. DMCA notices use the address on Flo's legal pages.

What's next?

Common issues
Security
Billing & plans